Terms and conditions
1.1 GENERAL CONDITIONS
All the rules contained in these Terms and Conditions govern the relationship between CutClaws and the visitor (the Customer) regarding access and use of the Site web cutclaws.com and any other form or media channel, mobile website or related, connected or otherwise connected mobile application (hereafter, the Site).
CutClaws is a website that offers an online laser cutting and engraving service for the production of physical objects provided by CloudsFactory Srl (L'Company).
CutClaws uses proprietary technology toucut.com (the configurator).
Before using the Site on all its functions the Customer declares to have read and fully accepted these conditions.
1.2 REGISTRATION AND USE OF THE SITE
To use the online services of CutClaws it may be necessary to register an Account with the Site. Registration is free and access to Site is done by creating a username and password. Access data are personal and not transferable to third parties. The Customer is required to store them safely, and will be responsible for any use of the Site through your account, even without your knowledge or approval. Should the Customer has the suspicion that his access data has been stolen or violated by third parties, he will have the obligation to report it immediately via the support of the Site. The Customer undertakes not to create alternative or fake accounts for any reason, unless expressly authorized by CutClaws.
The Customer who decides to register an account, declares under his responsibility:
- that all information provided is true, accurate, correct and complete
- that the use it will make of Site and the services offered by it complies with the law and does not harm third parties
- to fully accept these conditions and policies and any other legal request related to the use of the Site
- to inform promptly CutClaws of any abuse or modification of your personal data
1.3 OUR SERVICES
1.3.1 Description of the service
The Customer can upload a vector file containing the design, select the type of material and workmanship to be applied to it and the desired quantities, obtaining an instant quote. The Customer therefore, it has the right to purchase the configured products directly using one of the supported payment methods.
During the estimate and purchase phase the configurator it will show the estimated date of completion of the processing and it will therefore be possible to choose between the different timings offered. CutClaws undertakes to respect the expiry date, however this date is to be considered as purely indicative and could change without notice for logistical reasons or force majeure.
Once the purchase and payment procedure is completed, the order is considered in all respects a binding purchase contract between the Customer is CutClaws, initialed by the order confirmation which will be sent to the email provided during registration. Since these are personalized items, once the order has been sent it cannot be canceled unless specifically agreed with CutClaws. Once the processing is complete, the product will be shipped to the address indicated in the order.
Payment for services provided through the Site it can be made with credit or debit cards from the most popular banking circuits, Paypal or Google Pay. For the safety of CutClaws he was born in Customer, all transactions will be concluded on Braintree, a Paypal group platform that meets all the requirements for the protection of personal data. Once payment has been authorized, the order will be considered confirmed. In no case the Site collects or stores the payment details of the Customer.
Once the production and management of the order is completed, the shipment will be entrusted to MBE (Mail Boxes Etc) which will select the most suitable express courier.
The shipment is traceable: a tracking code will be sent to the email address indicated during the registration phase. It will therefore be possible to monitor the movement of the goods at any time.
Upon arrival of the courier, the goods will be delivered to the street number indicated during the order. Delivery to the floor is not foreseen.
The cost of shipping will be calculated in relation to the weight and volume of the product during the purchase phase. By submitting the order, the Customer will also accept the shipping cost. It will be borne by the Customer also any additional tax applied for any shipments outside the European Union. This tax may be added to the total due to CutClaws.
CutClaws will take care of packing the goods in the best possible way so that they are not damaged during transport. However CutClaws is not to be held responsible for any delays or damage suffered by the goods during transport.
In the event that the Customer should he not receive the ordered goods, he can file a complaint within 10 working days using the support, as described in point 1.3.5. Applications submitted after this deadline will not be accepted. The shipment is to be considered completed when it reaches the address indicated in the order.
1.3.4 Appearance of materials and finished product
On the Site exhaustive information regarding the materials, the manufacturing process and the forwarding of orders can be found.
The configurator it will allow you to select the various types of processing available, of which there are examples on the descriptive page of each material. In these pages representative images of the colors and the rendering of the cut and the engraving are shown. However, depending on the type of design and the material chosen, the final yield may vary. The colors shown in the images should not be sampled to find exact color matches.
The configurator shows a preview of the product digitally elaborated on the basis of the choices of the material and the processes carried out by the Customer. The preview has the sole purpose of visually representing the choices made and does not constitute a realistic representation of the finished product.
The materials used, especially if natural, can vary from the preview by shape and color or present irregularities that are not intended as defects but as characteristics of the material itself. Processing results may vary depending on the material used. CutClaws reserves the right at any time to replace the materials shown and described with materials of equal characteristics, price and quality.
Although indicated for design reasons, the thickness of the materials may vary up to ± 10% with respect to the indicated value.
CutClaws declines any responsibility in case of receipt of a product not conforming to the preview generated by configurator.
1.3.5 Right of withdrawal and refunds
Since these are personalized items, the right of withdrawal cannot be applied to goods purchased on the Site (in compliance with art. 5 paragraph 3 letter c) of Legislative Decree 185 of 22/05/99.
However CutClaws offers a 10 working day warranty applicable if:
- the Customer receives a product other than the one ordered
- the Customer receives the product in a different material or size or whose workings do not correspond to those selected during the order
Products whose problems are attributable to design defects or errors in the choice of dimensions, material or workmanship are not refundable. As specified in point 1.3.4, the aesthetic variations of the materials and the type of workmanship are to be considered normal and are not covered by the warranty and the right of withdrawal.
In case of a refund request, which can be sent via the support, the Customer could be called to provide details and photographic evidence that clearly and unequivocally show the subject of the refund request. If such evidence is not considered sufficient, CutClaws reserves the right to request the return of the product. The refund will however be paid by the Customer. The Customer in no other case must he return the product unless expressly requested by CutClaws.
The decision regarding the refund or any replacement of the product is at the discretion of theCompany.
1.4 ASSUMPTION OF LIABILITY
By accepting these conditions, the Customer assumes responsibility for the correctness and quality of the loaded designs and for having checked all the choices made regarding materials, processes, quantities and processing times.
Loading a design the Customer declares under its own responsibility to own the intellectual property rights or related licenses of use.
CutClaws is in no case responsible for the designs it receives for production, whether in the form of text, images or graphics. It is also not responsible for any violation or damage caused to third parties by the production, promotion, use, display or sale of the products ordered by Customer. In particular, the Customer declares to be responsible towards CutClaws and towards third parties in the case of production of objects containing:
- Copyrighted or otherwise infringing material
- Obscenity or offensive material
- Content that in any way harms, morally or physically, third parties
CutClaws is not responsible in any way for any damage resulting from the use of the Site and related services. However, it reserves the right not to produce items which it deems offensive, harmful or which in any other way violate these Terms of Service.
These rules represent sales contract between the Customer and theCompany which is concluded in Italy and regulated by Italian law. Any dispute relating to and / or connected to these rules, including those concerning the validity, interpretation and execution of the same, will be left to the exclusive jurisdiction of the Avellino forum, with the express exclusion of any other competing judicial authority.
1.6 CHANGES TO THE CONDITIONS
These Conditions of Use may in some cases be supplemented, modified or replaced by further specific conditions by CutClaws, in particular in relation to the offer of the products and / or services provided.
Last updated: 11 June 2020