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FREQUENT QUESTIONS

Please read our FAQ before sending us a message.

Account | Invoicing | Orders | Tracking

Log in by entering your email and password. In your area Account you will find billing details and orders placed. By entering each order you can check the shipping status of your order with the tracking number.

Confirm order

After payment of your order we will automatically send you a confirmation email.

 

Can i cancel my order?

Being custom objects, the right of withdrawal cannot be applied to goods purchased on CutClaws (in compliance with art. 5 paragraph 3 letter c) of Legislative Decree 185 of 22/05/99.

With the exception of this rule, however, CutClaws offers a 10 working day guarantee to designers, applicable if:

  • you receive a product different from the one you ordered

  • you receive a product in a material or dimensions different from those chosen during the order

Check the full terms and conditions.

 

Cutting, area / linear engraving and protection.

Among the various materials you can decide whether to perform the following services: CUT, AREA ENGRAVING is LINEAR ENGRAVING.

Furthermore, for the woods you can decide in the configurator whether to insert the PROTECTION (anti-burn), which will allow you to get a "clean" object. 

Find out in the section MATERIALS the technical data and look at the samples we made. 

What vector formats can I upload?

In our instant configurator you can upload 6 types of vector files between: SVG | PDF | AI | EPS | DXF | DWG. For each line of your design you can associate a laser service between cutting, linear and full engraving. 

You will not need to convert fonts into objects, we read every type of font!

Upload a drawing and experience the simplicity of the configurator in seconds.

Shipping and timing

In the automatic configurator you can select 3 shipping times based on your urgency (15 days - 8 days - 3 days).

Delivery times are 2 days for Italy (3 days for the islands) and 2-4 days for Europe. If you have very urgent needs, contact us through the contact form and we will find the right solution for you. 

Quantity discount

Thanks to our online configurator you can see in real time the quantity discounts and processing times.

We have processed discount percentages up to 80% on 5, 10, 50, 100, 500, 1000, 2000 and beyond 5000 pieces.

Payments

You will be able to pay for your orders with a PayPal account or by credit / debit card. If you have special needs, contact us in the contact form on this page. 

Can I request special materials?

We always insert new materials, but if you need a material not present in our configurator, contact us and we will find the right solution. 

REQUEST FOR QUOTE AND INFO

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HOW DOES THE CONFIGURATOR WORK?

See how easy it is to use the online configurator and get quotes in seconds at low cost. Just upload a vector file and associate a laser service to each color of your design between: Cut, linear engraving is engraving area.